Here’s how you get cases.
Claim Supply connects acquisition, qualification and claimant signing to your firm. Explore the complete process, from your first call through launch, delivery and growth.
We meet on a call
Your scoping call is with Luca Stradmann. Bring the people who will decide on the order and the people who will handle intake. We walk through the product, territories, qualification requirements, delivery and price together. Luca brings ten years in performance marketing, alongside experience building funnels, software and automation. The purpose of this call is simple: understand whether the service fits your firm and leave with clear next steps. Watch this tour before the call to make that conversation more useful.
Your pilot, scoped
Your pilot starts at one hundred exclusive leads or ten signed retainers, and you can order more. The eight standard requirements are a motor vehicle accident, an injury, no attorney retained, not at fault, an accident within twelve months, currently treating, no treatment gaps longer than thirty days, and your service area. For leads, qualification starts with the claimant's submitted answers. For signed retainers, our intake team screens against the agreed criteria. Selected coverage requirements, supporting records and any custom conditions belong in the written scope.
Accept and sign
Once the scope and commercial terms are agreed, review and accept the current version. Your service agreement records what Claim Supply will deliver, the price and the applicable terms. That is a separate document from the representation agreement a claimant signs with your law firm. Complete the digital signing process and keep the executed copy. Your order is prepaid, with setup requirements and delivery expectations agreed before payment. If the scope changes, the written agreement needs to reflect that change.
Book your kickoff
After signing, book your kickoff and include the people responsible for receiving deliveries. This is the working session that connects the agreed order to your firm's day-to-day operation. Make sure your intake lead can attend, and identify who owns your CRM, receiving inbox and any live-transfer number. Luca remains your point of contact as the work moves from sales into setup. The kickoff gives everyone a clear opportunity to resolve practical details before the campaign starts.
Send us the essentials
Provide the inputs needed for your selected product. For signed retainers, that includes your firm's representation agreement. Add the receiving inbox, CRM details, and any selected live-transfer number, opening hours and time zone. Branding is required only where state rules call for it; ads are otherwise unbranded. Supplying complete, accurate information here lets us build the handoff around your team. We confirm what is required for your order, rather than asking every firm for the same unnecessary materials.
Confirm the launch plan
At kickoff, we confirm the qualification criteria, territories, contacts and delivery method against your order. For leads, your intake team owns contact, further evaluation and signing. For retainers, we confirm our intake process and the point where your team takes over. We also review opening hours, selected records and any additional support. Open questions are resolved and launch expectations are agreed with both teams. Dates follow your actual setup and order, so the plan is specific to your campaign.
Your funnel, built bespoke
We run the ads and qualification funnel for your agreed states and case types. You pay for the qualified product in your order, with media included in the acquisition price. Ads are unbranded unless state rules require branding, and clients do not pre-approve individual ads. The inquiry then follows your chosen path: directly to your firm's intake team for form-fill leads, or through our intake for signed retainers. Each claimant we supply is exclusive to the buying firm.
We brief the call center
For signed retainers, your agreed rules become the intake team's screening script. The team speaks with the claimant, checks the requirements and guides them through your firm's representation agreement. Intake is available around the clock in English and Spanish. The goal is a clear handoff with the signed retainer and intake information. With exclusive form-fill leads, your own team performs that contact and intake work. Your firm retains the client relationship and every legal decision in both products.
Test the delivery end to end
Before the ads run, we test the delivery your team will actually receive. That means checking the CRM field mapping or receiving inbox, and the live transfer if selected. For signed retainers, we also test the document handoff. Your team sees the sample and confirms that the information reaches the right place in a usable format. A successful setup is more than a connected integration: the receiving people need to recognise the record and know what to do next.
Know when you are live
When setup and delivery checks are complete, the campaign launches according to the agreed plan. You receive a clear update when campaign spend begins, so your intake team knows when to expect deliveries. The product, territories and qualification criteria remain the ones in your order. Keep the receiving contacts and opening hours current as the campaign runs. If a practical detail changes, tell us so the handoff remains aligned with the people doing the work.
Tune before you scale
A dedicated campaign needs a learning period. We test audiences, creative, funnel copy and the intake experience, then use what the campaign produces to improve it. We review cost and qualification together before increasing volume. Setup and delivery expectations belong to your agreed order; a testing period is not a promise of a particular result by a fixed date. Your team's feedback helps distinguish an advertising issue, a qualification issue and a handoff issue, so the next adjustment addresses the actual problem.
Your first cases land
The first deliveries arrive through the handoff you selected. A form-fill lead includes the claimant's contact and submitted qualification information for your intake team to work. A signed-retainer delivery includes your firm's signed representation agreement and the intake information. Digital records arrive in seconds, rather than waiting for a batch. Selected live transfers follow your agreed hours; digital delivery can still arrive outside those hours. Supporting records follow the retrieval and review arrangements in your order.
See every case in your portal
Keep every delivered record accessible to the people handling the case. We confirm the working delivery tool for your order, whether that is your connected CRM, inbox or the available portal view. Documents, recordings and transcripts follow the service you selected. Keep case dispositions accurate and send quality issues through the agreed reporting channel. Your firm owns the legal assessment and the relationship with each client.
Receive a weekly case report
Your agreement sets the reporting and review cadence. Where weekly written reports are included, the case report brings delivery and disposition information together. You can see progress, the status recorded for each case and any quality issues that need attention. We review the information through the process agreed with your team. Keep your dispositions current so that review is useful. Both sides then have the same reference for discussing the campaign, instead of reconstructing events from separate messages and memory.
Review your first ten with us
We review the first ten cases together to identify patterns early. Look at the delivered information, how intake handled it and whether the agreed requirements were met at delivery. Report replacement requests within three days for leads or fourteen days for signed retainers. Include the evidence supporting the request. We review it against the written scope and terms. An approved replacement carries no additional acquisition charge. Conversion, case value and later outcomes are different from a failure to meet an agreed delivery criterion.
Decide what happens next
At the pilot review, we compare delivery with the order and the schedule you agreed. Look at the actual records, qualification findings, handoff and your team's experience. The quoted acquisition price governs your order, even if our campaign costs more to run. This review informs the decision about the next order. It does not promise a particular settlement, case value or conversion result. Continue when the service fits your firm, and put any revised requirements into the next written scope.
Choose your next volume
Choose the next volume your firm can handle, using the pilot and your intake capacity as the starting point. Increase in stages, with quantities agreed for each territory. We can build on the campaign, intake and delivery setup already in place, while keeping qualification and handoff quality visible. Confirm the price and scope for that next order before it begins. Expansion should follow evidence and operational capacity, so a larger order remains something your team can work properly.
Expand into new states
When you are ready to add states, we scope each new territory around your firm's ability to serve it. Choose the locations and quantity you want in each state. Local advertising requirements, qualification conditions, availability and acquisition costs can differ, so expansion needs its own review. Each new state receives the campaign and funnel setup it requires. You can expand in stages while keeping a clear view of where each delivery belongs and who at your firm will receive it.
Keep control of your orders
Your orders are prepaid, with no automatic renewal. Acquisition includes the ads and funnel; selected records are charged at cost with the receipt, according to the order. Fractional legal assistant support on eligible cases is separately scoped and works under your firm's direction. You decide whether to place another order. An existing funded order still follows its agreed cancellation and release terms. Before your call, review your scope and note your questions.
